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Steam eGift Card
Read below the most common questions that come with using a Steam Gift Card.
Q: Why does it say my Steam code is invalid?
Answer
Please make sure to contact Steam Customer Service for help finding out why your code may not be working. All codes are valid upon delivery from us. Meaning, once they are delivered, used or shared by the recipient, we can no longer refund them or track the exact issue.
Q: What can I do if I bought a Steam Card in the wrong currency?
Answer
Steam eGift Cards are region-restricted, meaning the currency of your card must match that of your account. To check which currency your code is for, please refer to your delivery email. Your Steam account region is based on your first Steam purchase and can be viewed in the Store & Purchase History page upon log in. If the currency of your Steam Gift Card and account do not match, you'll need to contact Steam Customer Service for help.
Q: What do I do if I still get an error when redeeming my Steam Gift Card code?
Answer
If the solutions above do not solve your issue and you still need help with your code, please email us a screenshot that includes all of the following details:
- the currency of your Steam account
- the error code
- your gift card code
What do you need help with?
Find the answers to frequently asked questions about your order, code, payment and more.
