Answer

Yes, of course! It will happen automatically and take 1-3 working days, depending on the payment method that you used. Check out the refund FAQs for more specific details.

Answer

This can happen for several reasons, here are a few of the most common:

• Your credit card was not accepted by our online store. We only accept 3D security cards.
• Your order was denied for security reasons.
• You’ve reached your ordering limit. Please, wait 7 days after your last successful order to make another purchase.
• You didn’t verify your payment within the allotted 15 minutes, and therefore must wait 2 hours before attempting another purchase with that email address. You should have received a link to our trusted verification partner, Shufti, to upload your document or an email to collect your products.

Answer

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.