Instant on-screen & email delivery
Choose from local or global payment methods
Earn rewards with your purchases.
English
Automatic Refunds
Any canceled order, no matter the reason, will initiate an automatic refund process. Don’t worry, your money is on its way.
Q: Why was I automatically refunded?
Answer
This can happen for a variety of reasons:
- A technical issue during the checkout process.
- The payment provider you selected declined your payment.
- Our security system was triggered. (If this is the case, more specific information cannot be provided for security reasons.)
Q: How long will an automatic refund take?
Answer
You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.
Q: Can I still place an order if I was automatically refunded?
Answer
You can attempt to place another order after 24 hours, just try a different payment method. If you want to use the same payment method, try again in 7 days.
What do you need help with?
Find the answers to frequently asked questions about your order, code, payment and more.
