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Asking For A Refund
Refunding eGift cards and digital products is only possible if there was a technical problem during the payment or ordering process. However, we want to make sure all orders are fulfilled correctly. Below you can see what is possible in your situation.
Q: When can I ask for a refund?
Answer
Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Return Policy.
Q: What if I lost my code?
Answer
If you can’t find the delivery email with your eGift card code, don't worry! We will be happy to resend it to you. Just request your order history and a run-down of your previous orders will be emailed to you. Just click on the order in question to view the lost codes.
Q: Can I get a refund if I bought a gift card code for the wrong country?
Answer
In most cases, this is not possible. Because we deliver the digital code directly, it can also be redeemed immediately, making it impossible to guarantee that you are returning an unused code.
Q: Can I get a refund if I gave my code to someone else?
Answer
As much as we want to help, we are unable to refund a code that was delivered correctly. Once you receive the code, it is your responsibility to keep it safe. Please be careful and never share your code with anyone!
What do you need help with?
Find the answers to frequently asked questions about your order, code, payment and more.
